ISO 9001 is the world’s most recognised Quality Management System (QMS) standard.
It aims to help organizations meet the needs of their customers and other stakeholders more effectively. This is achieved by building a framework to ensure consistent quality in the provision of goods and/or services.
Why should you get ISO 9001 certification?
An ISO 9001 certification provides objective proof to your staff, your partners, your clients and the outside world that customer satisfaction is at the core of your business.
Key benefits of ISO 9001:
Increased revenue: leveraging the reputation of ISO 9001 can help you to win more tenders and contracts, whilst increasing efficiency aids customers satisfaction and retention.
Improvement of your credibility: when organizations are looking for new suppliers, it is often required to have a QMS based on ISO 9001, particularly for those in the public sector.
Improved customer satisfaction: by understanding your customers’ needs and reducing errors, you increase customer confidence in your ability to deliver products and services.
Higher operating efficiency: by following industry best-practice and focusing on quality, you can reduce costs.
Improved decision-making - you can detect and identify problems in good time, which means that you can quickly take steps to avoid the same mistakes in the future.
Greater employee engagement: by improving internal communications, you ensure everyone works to one agenda. Involving employees in designing process improvements makes them happier and more productive.
Better process integration: by examining process interactions, you can find efficiency improvements more easily, reduce errors and make cost savings.
A continual improvement culture: this is the third principle of ISO 9001. It means that you embed a systematic approach to identifying and exploiting opportunities to improve.
Better supplier relationships: using best-practice processes contributes to more efficient supply chains, and certification will signpost these to your suppliers.